Privacy Policy — Qapture

• Controller contact details

Legal entity: DBlack Marketing (DBM)

• Email: Hello@dblackmarketing.com

Business address: 18 poplar road, Redditch B87 6pa

1) What information we collect

• We may collect the following categories of information:
• A. Information you provide (customers / event hosts)

• Name

• Email address

• Phone number if provided)

• Event details (event type, event date, names to appear on designs, colour theme)

• Files you upload (e.g., “Gallery Cover Photo”)
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• Messages you send us (support emails, form entries)
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• B. Guest content uploaded to an event
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• Photos, videos, and any text notes uploaded by guests
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• Basic technical metadata associated with uploads (e.g., upload time, device/browser info)
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• C. Payment information
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• Payments are processed by our payment provider(s). We do not store full card details ourselves. We may receive limited information such as payment status, payer name, and transaction references.
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• D. Website usage information
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• Basic analytics data (e.g., pages visited, approximate location, device type) collected via cookies or similar technologies, depending on your website setup.

2) How we use your information:

We use personal information to:

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• Provide and deliver the Qapture service (setup event galleries, QR codes, “print‑ready” files, and support)
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• Communicate with you about your purchase, event setup, and delivery
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• Maintain service quality, troubleshoot issues, and prevent abuse
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• Send important service updates (e.g., changes to policies)
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• With your permission (or where lawful), use limited content for marketing (e.g., testimonials or non-private setup photos), subject to your preferences

3) Our legal bases (UK GDPR):

• Where UK data protection law applies, we rely on these legal bases:
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• Contract: to deliver the service you purchased
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• Legitimate interests: to operate, secure, and improve the service, prevent fraud/abuse, and provide customer support
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• Consent: where required for marketing communications or optional uses (you can withdraw consent at any time)
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• Legal obligation: where we must keep records for tax/accounting or respond to lawful requests

4) Guest uploads and your responsibilities as an event host:

• If you are an event host (customer), you are responsible for ensuring you have the appropriate permissions/consents from guests to share/upload content to your event gallery—especially if the event involves children.
• Guests should avoid uploading content they do not have the right to share.

5) Who we share information with:

• We may share information with trusted service providers only as needed to run Qapture, such as:
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• SuiteDash (CRM, forms, and client management)
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• Memogram (event gallery and upload experience)
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• Storage providers (e.g., Google Drive) if you opt into backup/storage workflows
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• Payment processors (to process payments)
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• Email providers (to send transactional emails and support communications)
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• We do not sell your personal information.

6) International transfers

• Some of our service providers may process data outside the UK. Where this occurs, we take steps intended to ensure appropriate safeguards are in place (for example, contractual protections).

7) Data retention

• We keep personal information only as long as needed for the purposes described above, including:
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• Customer/order details: retained for accounting/tax and operational purposes (typically for several years as required by law)
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• Event media (photos/videos): retained for as long as the event/gallery remains active and/or backups are maintained, unless you request deletion
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• Support messages: retained as needed to handle issues and improve service
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• You may request deletion as described in Section 10.

8) Security

• We take reasonable steps to protect personal information (access controls, secure providers, and limited administrative access). However, no system is 100% secure, and we cannot guarantee absolute security.

9) Cookies

• Our website may use cookies or similar technologies for basic functionality and analytics. You can adjust cookie settings in your browser. If you use a dedicated cookie banner/consent tool, it will provide more details.

10) Your rights

• Depending on your location and applicable law, you may have rights to:
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• Access your personal data
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• Correct inaccurate data
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• Request deletion
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• Object to or restrict processing
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• Data portability (in some cases)
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• Withdraw consent (where we rely on consent)
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• To exercise these rights, contact us at: hello@dblackmarketing.com

11) Marketing preferences

• If you opt into marketing emails, you can unsubscribe at any time using the link in the email (or by contacting us). Transactional emails related to your purchase/service may still be sent.

12) Children’s privacy

• Qapture may be used for family events. We do not knowingly collect personal information directly from children for marketing. If you believe a child’s personal information has been uploaded inappropriately, contact us and we will review deletion requests.

13) Changes to this policy

• We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.